You’ve Got Questions?

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General questions

What are the benefits of working with Barton Creative Co.?

Aside from the fact that we’re awesome, there are a lot of great benefits to working with our team. We have a balanced skill set, years of experience, a network of contractors whose expertise complements our own, and great testimonials. Other than the rare one-off project, most of the clients we connect with continue to work with us on an ongoing basis and we feel that speaks volumes about how much we care about them and their brands.

Where are you based and do I have to be local to work with you?

We are based in Ontario, Canada. Robyn lives in Bobcaygeon and Megan is currently on the other side of the province in Thunder Bay.

We have worked with clients from all over the country and even from outside the country. For non-local clients, we communicate primarily through email and scheduled phone or virtual meetings. We also provide our clients with a shared client folder to make file sharing easy as pie!

What kind of clients do you work with?

We’ve been blessed to work with quite the variety of clients. We’ve worked with start-ups, side hustlers, local businesses, non-profits, and corporations. The majority of our clientele are brick-and-mortars, non-profits, or side hustlers that are working on growing their brands.

What are your office hours?

Our office hours are 9 am to 5 pm, Monday to Friday.

How much does it cost to work with you and what payment methods do you accept?

We offer three pricing structures - per package, per project, and per hour. Our hourly rate is $100, with a 50% discount for non-profits. Your pricing structure, and payment schedule, will depend on your project type and deadline. If applicable, rush fees will be noted in your proposal.

Payments are processed through our business management software, HoneyBook, which accepts all major credit cards and Visa debit.

Our local clientele are also welcome to pay by e-transfer to hello@bartoncreative.co or can arrange payment by cheque.

Can you customize a package to my needs?

Of course! Our listed packages are our most popular services, but we do offer other services and are also happy to craft a custom package based on your unique needs. Simply let us know what you’re looking for, and what your budget range is, and we’ll prepare a custom proposal with 3 options.

What is your refund policy?

Please refer to your contract for specific terms and agreements. If you would like to terminate your contract, all completed work is considered non-refundable. We also request a 30-day written termination notice from our marketing retainer clients.

Brand + Web questions

What do I need to do to prepare to work with you?

Once we have a better understanding of your needs and goals, we will send over a project questionnaire to collect other important information for your project. We’ll then provide you with a link to a shared client folder where you can upload any files that we need to get started on your project. For websites, this generally includes the copy (text) and imagery that you’d like us to use. We may also ask you to send access to your domain provider, your email marketing provider, and any other services that need to be integrated with your website. Pretty straightforward, right?

What is your average turnaround time?

Our turnaround times depends entirely on your project, availability of requested materials, and your communication. Smaller projects average 1-2 business days, and medium-size project require closer to 3-5 business days. For major brand and web projects, our turnaround time can be as quick as 1-2 weeks or can be upwards of 4-6 weeks. Your proposal will include a time frame based on your unique project and requested deadline.

What platform do you build your websites on?

We specialize in and work almost exclusively with Squarespace. We’ve worked with most of the other platform and CMS providers and were unhappy with how frustrated our clients felt. Squarespace is beautiful, mobile-friendly, dependable, and secure. Most importantly, it’s user-friendly to work with. While we are always happy to help our clients, we know that they appreciate being able to make small changes when needed.

Do you provide copywriting services?

Copy writing isn’t included in our website packages. Some do include copy editing (we’ll edit and format your text), and we are also happy to add copywriting to your package for an additional fee. If copywriting isn’t your budget, we have a website copy e-guide that we can send upon request.

What design software do you use?

We work primarily with Adobe Creative Cloud, including Illustrator, InDesign, and Photoshop.

We also work with Canva and can offer templates and other editable designs upon request.

How do you deliver design files?

Design files will be uploaded into your client folder as well as emailed to you. We will generally provide you with a variety of common file types depending on your needs and are happy to send others upon request. We do not provide access to our source files as part of our listed packages.

Do you offer printing services?

We don’t personally offer printing services, however we are happy to prepare and set your files up for printing with a local or online print service for a small fee. We are often able to offer great discounts for online print services, depending on what you’re looking for.

Are hosting and domain setup part of your web packages?

We will setup your domain and hosting as part of our website packages, however the actual fee for your domain and hosting are separate billable expenses. We will cover this in more detail in your proposal. Hosting is done directly through Squarespace on a monthly or annual basis with the fee dependent on your chosen service tier. We recommend paying annually so that we can pass along our Circle member discount. Your domain may be connected from an outside source (which is sometimes more affordable) or it can be purchased through Squarespace for further convenience. You will not need to pay for your hosting or domain until (1) you are ready to go live, or (2) 6 months have passed since we started work on your website.

I don't want to manage my website, can you keep it updated?

Absolutely! If you only need the occasional update, we will bill at our hourly rate. If you need ongoing support, for example, adding new blogs or products regularly, we recommend a monthly maintenance package that bundles a predetermined amount of hours at a reduced rate.

Social media questions

What do you need from me to manage my accounts?

We require an initial consult, social media questionnaire, and the following:

  • Any brand materials available to you - brand style guide, fonts, colours, etc.

  • Access to any imagery that you’d like us to use

  • Access to your social media accounts

We will provide access to a shared client account for easy file sharing. If you don’t have any imagery to share, that’s okay! We will curate stock imagery and design branded graphics as part of your package. You also have the option of investing in regular brand photo shoots, which provide enough content for 2-3 months at a time. This is a great way to ensure that your look and feel are kept up to date in a more holistic way.

Do you plan and write post copy or do I?

Our process is to plan and write all of your post copy after analyzing your existing marketing channels and performing in depth market research. We work anywhere from 1-4 weeks in advance and are happy to accommodate an approval workflow if needed. We also encourage you to communicate with us on an ongoing basis so that we can more effectively plan for upcoming blogs, sales, or events.

How often will I receive analytical reports?

We provide a comprehensive report on the last day of every month.