Our Policies

We value honesty, transparency and communication.
Our policies build off of that and guide our work.
If you have any questions, please let us know!

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General

Our Hours

We work Monday through Friday, and our different schedules cover from 10 am until 9 pm EST. We work weekends with no set hours. We do not work on holidays.


Our Turnaround Time

Our turnaround time varies depending on the project, however, we are known for our efficiency. We are happy to provide estimated time frames, and ask that you please inquire if you have a set deadline in mind. The time frame that we provide assumes prompt communication during the project (same or next day).


Communication Policy

We respond to our emails within two business days, and faster for active projects. We ask that you please be respectful of our time too. We carefully schedule our work and client projects to ensure that we are giving your brand our very best. Any open project, in which 60 days have passed without communication from a client will be marked as archived and any outstanding services will be invoiced for. If you need more time, or need to put your project on hold, simply let us know via email. If you would like to resume a project after a communication lapse, we will move forward once your invoice is up-to-date. If lapses in communication continue to impact our ability to complete a project, we reserve the right, at any time, to terminate our working relationship with no refund and the option to finalize any presented files. 


Your Responsibilities

All designs provided are based on the information you provide in our client questionnaire, and where applicable, in consultation. All designs are created from scratch based on that information, and our market research and expertise. We reserve the right to halt a project and request that you reevaluate if we feel that the project has deviated too far from the original concept. No reference designs will be copied. It is your responsibility to ensure that your business name is cleared, and that your logo and branding do not bear similarity to the branding of similarly named businesses or related industries, however we will share our concerns if anything pops up during our market research. It is your responsibility to ensure that any materials provided for use with our services, including imagery, text, or audio, are copyright and royalty free, or otherwise appropriately licensed. You agree to fully indemnify and hold Barton Creative Co. free from harm and all claims resulting from you not having obtained any required copyright or other necessary permissions.


Deposit + Refund Policy

We will accommodate your request for a full refund up until the point that we've received your completed client questionnaire. All of our packages involve hours of research and work prior to beginning your design. As a result, 50% of our total fee, unless otherwise stated, is a non-refundable deposit. If you have received finalized files from us, your project is no longer eligible for a refund. We ask that you please take the time to review your questionnaire thoroughly before submission. The more thorough and thoughtful your answers, the greater our ability to provide designs and strategy that perfectly align with your vision and needs.


Payment Policy

Upon completion of a project, you will be invoiced for the remaining 50% of our fees, plus any tracked time on mutually agreed upon "above and beyonds". We offer a 30 day payment window from the date of invoicing. Within our invoice, you will have the option to pay by credit card or visa debit. We also accept Paypal payments or e-transfers to hello@bartoncreative.co. Where previously agreed upon, we will also accept cheques. Please note that returned cheques will result in a fee of $50.

Ongoing clients will be charged hourly ($55 an hour) or quoted flat fee, depending on the service requested, and invoiced at month end. We offer branded collateral, imagery templates, marketing strategy, automation and more. Invoices which remain outstanding after 30 days will incur late payment interest charges of 10% per month on the balance overdue. We will provide payment reminders after 30 days, 45 days, and 60 days. If an unforeseen situation arises, please reach out as soon as possible, and we can likely accommodate you. We reserve the right to involve a third party collection agency after 90 days in default. Clients in default agree to pay all reasonable legal fees, expenses, and third party collection agency fees upon enforcement.


Copyright Policy

Copyright release is available only after we have received payment in full for our services. When a copyright is released, we retain the right to display our designs in our portfolios and on our social media. We also retain full rights to our intellectual property, including our original source files, and any concepts not chosen. We will supply proofs, PDFs, and other files as appropriate for printing, or as otherwise requested within reason. We will also work with you if you require edits or changes to an original file at our standard hourly rate. If you require a full copyright release for said files to be modified by an in-house or other designer, this is subject to a new quote and buy-out fee. Copyright release does not include fonts. We include your font details, however, fonts must be purchased with appropriate licensing for legal reasons.


Updates

Our policies may change from time to time and all updates will be posted to this page.


Brand

General Branding Policy

Our branding packages include a specific number of revision rounds after the initial round of proofs is presented. Revisions are minor alterations, and do not include new proofs. Revisions may include a font or colour change, or the moving or resizing of an element. Exceeding the allotted number of revisions may result in an additional charge of $25 per round, your project being converted to an hourly rate, or we may even ask that you place a new order. We will only ever recommend the latter if your revision requests are contrary to what was shared in your initial client questionnaire.


Our Questionaire Process

Our client questionnaire is a key piece of our branding process and workflow and includes important questions that collect the insights we need to create your perfect brand. We will not begin work on your project until we have received a fully completed questionnaire. 


Our Revision Policy

If, at any time during your project, we determine that your requests are outside of the original scope that you've paid for, we will provide written notice of our recommendation that your order be transferred to our hourly rate. We will convert any existing payments to credit based on said rate, and will invoice for the remainder of our time.  This may include excessive requests for revisions, changes to finalized files, or requests to completely re-design a project from what was previously discussed.


Client Modification of a Design

With the exception of our social graphic templates, we do not provide layered or editable design files. We spend a lot of time, and work very hard, to build and maintain our experience and expertise to ensure that we deliver you a high-quality final design that meets both of our standards. We ask that you please not modify design files that you are provided with. We provide multiple variations of your final design file, where applicable, and are happy to assist you with any tweaks or changes you need.


Web

Platform Policy

After many years of working with the Wordpress platform, we now choose to work exclusively with Squarespace due to it's extremely user friendly, all-inclusive, design. Amongst many other features, this means that your website security, analytics, blogging, and e-commerce are all built in and that you will be able to easily navigate and manage your own website. We also provide a secret password-protected page with customized video tutorials and are happy to add more as the need arises. Unlike Wordpress, you don't have to worry about performing frequent updates, and you will also have peace of mind that your website security is being managed by Squarespace. They have a solid reputation for uptime (99.9%) and amazing customer service. When you add up the additional add-ons that Wordpress needs to offer that functionality, Squarespace's fees are well worth it. Additionally, as Squarespace Circle Members, we are able to offer you a 20% discount on new annual plans. 

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Websites + Content

We require a 50% deposit, $500 of which is non-refundable, which covers the many hours spent on our initial consultation, market research, design and so forth. We do understand that life happens, so if you decide to not move forward within 14 days of starting your project, we will offer a refund, less the deposit and time already spent on development. Once a completed website has been delivered, no refunds will be issued.

For web projects that surpass the original agreed upon time frame, we will provide notice that we are switching you to our hourly pricing. We will provide a credit for any existing payments and will provide month-end invoices until project completion so that we are fairly compensated for our time. If you have all off your content ready, and keep up your end of communication, we guarantee the time frame and final price as quoted in your customized web proposal. We allow for one set of minor changes (text or placement) within 14 days of delivery. After that time period, we are happy to perform any updates or maintenance to your website at our hourly rate.

Website design packages do not include content, though we are happy to provide a quote if you are interested in any imagery (aside from included design elements) or curated stock photos. We also offer copyediting at our hourly rate, starting at a minimum billing of $25. We can also connect you with a copywriter that aligns best with your branding. We strongly recommend this if you do not already have brand-aligned content prepared. All of these components need to work together in order for your website to work to its full potential. Unless you are moving forward with our content curation, we ask that you please try to have your content ready before moving forward with a web project. We will use placeholder content in the meantime, however the top barrier to our quick turnaround is usually related to content not being ready.


Privacy Policy

Information Collection

We are the sole owners of the information collected on this website. We access and collect information that is voluntary provided as it relates to our services. We will not sell this information. We will use this information to respond to you, regarding the reason you contacted us. We do not share your information with any third party outside of our organization, unless explicit permission is provided, and this is only in relation to our provided services. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to our policies.


Your Rights

You may opt out of contact with us at any time. You can also do the following at any time by contacting us via email or our contact page on this website:

  • See what data we have about you, if any.
  • Change or correct said data.
  • Have us delete any data we have about you.
  • Express any concern you have about use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Whenever we collect sensitive information, that information is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon in your web browser, or by looking for "https" at the beginning our web address. We do not store financial information such as credit card numbers on our websites, though you may be provided the opportunity to have your information securely stored via cookies or through one of our payment providers. Offline, we restrict access to your information only to employees of Barton Creative Co. Our personal computers, software, and accounts are kept in secure locations and are only accessed by us.


Analytics

Barton Creative Co. uses analytical tools, like Google Analytics, to track behaviour over time on our website. The data collected is not personally identifiable and may in no was be associated to an individual. We use this data for marketing purposes and to improve user experience.