Our Process

From the very beginning, we have worked with clients of all sizes and industries. Over the years we’ve tweaked our offerings so that we have at least one offering in each service branch tailored to the unique needs of startups, mid-level businesses, and corporate clients. We are also happy to craft custom quotes upon request.

Our two most popular offerings (The Basic Brand and The Signature Website) average 4 weeks from our agreed upon project start date. This is assuming that we receive your client homework on schedule and hear back from you quickly with any requested revisions once we’ve sent over concepts for you to review. If you require a quicker or longer development period, please reach out to discuss this further with our Client Success Manager, Nicole.

For larger projects we typically have the following payment breakdown:

• 25% non-refundable deposit due to reserve project in our schedule.

• 50% due on the agreed-upon start date. Once concepts have been sent to you, this payment is no longer refundable.

• 25% remainder due upon completion or launch. Once our work is completed, this payment is no longer refundable.

For ongoing clients, we offer flat rate quotes or hourly billing depending on the requested work and our agreement. Larger projects will be invoiced upon completion, with smaller projects and retainer clients invoiced at month end.

Please note: If you found us through the Squarespace Marketplace and/or through 99designs, we are legally obligated to use their system for all payment processing for a period of 2 years since we first connected unless they are paid an Opt-Out Fee. All quotes must be accepted and paid in escrow on 99designs before we can get started on your project. We do offer payment plans for projects that total $1000 or more upon request.

Our quotes include the fees for our design and development services only, unless otherwise agreed upon.

ADDITIONAL FEES INCLUDE:

• Squarespace hosting, domain, and/or email marketing fees

• 5% processing fee for 99designs, if applicable

• Approved 3rd party fees (such as stock imagery, Acuity, Memberspace, etc.)

We will provide you with a clear breakdown of required and optional homework in your client portal. We typically require a questionnaire to be completed at a minimum, however we may also arrange an onboarding call, require content submission, or encourage you to complete a moodboard before our work begins. Our Client Success Manager, Nicole, will be here to guide you through the onboarding process to ensure that it is as easy and straightforward as possible.

In most cases, we can get started right away as long as you are ready to go on your end. However for the most accurate start date, please reach out to schedule a discovery call with Nicole if you haven’t already.

We’ve got you! Here are the many ways we offer support post-launch:

• We offer 2 weeks of tech support post-launch.

• We offer free ongoing email support, which our clients love! For clients with more complex inquiries, we will recommend a strategy session to ensure your needs are being met.

• You are always welcome to book a strategy session if you’d like to connect via Zoom. Our clients often use this for consulting and website training.

• We offer customizable retainers for those that are interested in ongoing support. Our specialties include website maintenance, graphic design of any kind, and marketing strategy and implementation. Our retainer clients love having us as part of their team - in fact, some of our retainer clients have been with us since the very beginning!

• We are also happy to offer one-off service quotes as needed. This is a great option for business owners that only need assistance sporadically - such as during growth spurts or to help promote special events.